Disclaimer

General Information

The information provided on the Indrayani website (indrayani.com.np) is for general informational purposes only. While we strive to keep the information on our Site accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on the Site.

Product Descriptions and Dimensions

We make every effort to display product details, specifications and what is included in each package as accurately as possible. Manufacturers occasionally update models, finishes and bundled accessories, so please confirm anything critical with us before ordering.

Product measurements listed on our Site are approximate and may vary slightly between batches. Please review each listing's specifications carefully before purchasing.

Authenticity Claims

Indrayani is committed to selling genuine products. Our authenticity claims are based on our direct imports and authorised sourcing, and instruments are checked in our Kathmandu store before they are handed over or dispatched. These claims are made in good faith and reflect our genuine sourcing standards.

We work continuously to improve our verification practices. If you ever receive a product you believe is not genuine, contact us immediately and we will make it right.

Product Variations

Instruments may show minor variations in finish, colour and wood grain compared to photos on our website, due to natural materials, manufacturing batches and screen display settings. These variations are not defects.

Care and Longevity

We provide care instructions for each product to help you maximize its lifespan. However, product longevity depends on many factors including usage patterns, care practices, and environmental conditions. We do not guarantee specific product lifespans, though our products are designed and constructed to last for years with proper care.

Damage caused by drops, moisture, extreme heat, improper storage, or use contrary to care instructions is not covered by our return or replacement policies.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Indrayani. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the terms and privacy policy of every website you visit.

Customer Reviews

Reviews and testimonials displayed on our Site reflect the experiences and opinions of individual customers. We do not claim that these experiences are typical or guaranteed for all customers. Individual results may vary based on personal preferences, body type, usage patterns, and other factors.

Pricing Errors

While we make every effort to ensure that pricing on our Site is accurate, errors may occur. If we discover a pricing error for a product you have ordered, we will contact you before processing your order to give you the option to continue at the correct price or cancel the order for a full refund.

Limitation of Liability

In no event shall Indrayani be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website, even if Indrayani or an authorized representative has been notified orally or in writing of the possibility of such damage.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Contact Us

If you have any questions about this Disclaimer, please contact us:

• Phone & WhatsApp: +977 984-1335640
• Ason store: Ason Chowk (Udaaya Museum Building), Kathmandu
• Nardevi store: Nardevi, Kathmandu